At Lead Genie Outsourcing, we understand that data is the lifeblood of your real estate investment business. Protecting your proprietary leads, skip-traced data, and campaign information is our highest priority. This policy outlines the security protocols and corporate guidelines we enforce to keep your data secure.
1. Secure Infrastructure and Platform Access
Client leads are managed in the LGO CRM, a secure client portal hosted on LGO’s own server, together with dialing infrastructure that employs advanced encryption standards.
Data Encryption: All data transmitted between your team and our systems is encrypted using Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology.
Access Control: Multi-Factor Authentication (MFA) is strictly required for all administrative and management accounts within our infrastructure.
2. Specialized Call Center Agent Security
To eliminate data leakage, our remote and on-site B2B cold calling agents operate under strict corporate compliance:
- Zero-Export Environment: Agents are granted "View and Dial" access only. Our dialer configurations completely disable the ability to export, download, or screenshot client lead lists or phone numbers.
- Non-Disclosure Agreements (NDAs): Every caller and specialist undergoes strict background vetting and signs a legally binding corporate NDA prior to handling any client campaign data.
- Dedicated Workstations: Agent activity and screen sessions are systematically monitored during working hours to ensure compliance with our clean-desk policy.
3. Campaign Compliance and 10DLC Standards
Lead Genie Outsourcing follows US telemarketing and messaging standards and registers its text messaging with The Campaign Registry (TCR) for 10DLC.
Consent Protection: We do not buy, sell, or trade mobile opt-in data. Your marketing data belongs entirely to you and is used solely for your designated campaigns.
Opt-Out Maintenance: Our systems automatically maintain real-time "Do Not Call" (DNC) and "STOP" unsubscribe lists to help keep campaigns compliant with TCPA regulations.
4. Data Retention and Destruction
You retain 100% ownership of your lists and CRM data at all times.
Upon termination of a service agreement, or upon written client request, Lead Genie Outsourcing will permanently purge and securely destroy all associated client data from our active dialers and backup drives within 7 business days.
5. Security Incident Response
We continuously monitor our systems for unauthorized access or anomalies. In the highly unlikely event of a data security incident, Lead Genie Outsourcing will notify all affected clients within 24 hours and execute a rapid containment blueprint.
For security and compliance inquiries, contact info@leadgenieoutsourcing.com.