Welcome to Lead Genie Outsourcing. By accessing our website (https://leadgenieoutsourcing.com) and using our B2B cold calling, lead generation, and virtual assistant services, you agree to comply with and be bound by the following Terms of Service.
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1. Services Provided
Lead Genie Outsourcing provides remote telemarketing, cold calling, and virtual staffing support specialized for real estate investors, wholesalers, and licensed professionals. Our services are tools to assist your business infrastructure, and we do not act as licensed real estate brokers or legal advisors.
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2. Client Responsibilities and Data Compliance
Data Ownership and Vetting: The client is entirely responsible for the data, lead lists, and phone numbers uploaded into our dialing infrastructure.
Legal Compliance: The client warrants that all lists provided comply with local, state, and federal laws, including the Telephone Consumer Protection Act (TCPA) and National Do Not Call (DNC) Registry regulations. Lead Genie Outsourcing assumes no liability for regulatory infractions stemming from unvetted client data.
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3. Payment Terms and Setup Fees
Billing Cycle: All services are billed on a prepaid basis (weekly, bi-weekly, or monthly) depending on your service level agreement.
Setup and Hiring Fees: Any applicable setup, system configuration, or onboarding fees are non-refundable as they cover immediate administrative and infrastructure allocation costs.
Suspension of Service: Failure to clear invoices on or before the designated billing date will result in the automated temporary suspension of calling campaigns and agent assignment until the balance is fulfilled.
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4. Staffing, Allocation, and Launch Timeframes
Hiring Notice: To maintain premium quality and ensure specialized C1-level talent placement, Lead Genie Outsourcing requires a 1-week notice to execute candidate screening, voice recording deliveries, and client final approval.
Replacement Guarantee: If an assigned agent fails to meet corporate quality standards or experiences extended absenteeism, Lead Genie Outsourcing will source, onboard, and allocate a vetted replacement specialist at no extra onboarding expense to the client.
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5. Limitation of Liability and No-Guarantees Policy
Real estate investing and cold-calling campaigns are subject to high market variance, saturation, and data quality. While Lead Genie Outsourcing guarantees the skill level, training, and operational hours of our workforce, we do not guarantee a specific number of leads, contract sign-offs, or financial returns (ROI). Lead Genie Outsourcing is not liable for any direct or indirect business losses or missed contract opportunities.
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6. Termination of Agreement
Either party may terminate the active service agreement by providing a written notice at least 7 business days prior to the start of the next billing cycle. Upon termination, all active data access will be revoked, and client data will be handled according to our Data Security Policy.
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7. Governing Law
These Terms of Service are governed by and construed in accordance with applicable corporate regulations, and any disputes shall be handled through proper commercial arbitration channels.